Questions to ask when touring retirement communities

1. What floor plans are available and at what locations within the community?
2. Are pets allowed? If so, what is the additional fee?
3. How many meals are included in the rental price?
4. How are meals served and at what time? (We recommend asking to see a menu and eating there, if possible).
5. Is covered parking available? If so, what is the cost?
6. What if my spouse or I develop an illness after moving in that causes us to need more care? What are our options?
7. How often does the rent increase and by what percentage?
8. Is there a guest apartment available to rent by family members? If so, what is the cost?
9. What is the policy for changing apartments once we have moved into the community?
10. What utilities are included in the monthly rent?
11. Is there an entrance fee or is it month-to-month only?
12. Will the community make cosmetic changes to the apartment I choose?
13. What appliances are included?
14. Where is the laundry facility? Is there a fee to do my own laundry?
15. How many staff members are on duty?
16. Is there an emergency response system in the community?
17. Is there a resident council that is active in making decisions about activities and meals?
18. What is the policy on serving alcohol in the common areas of the community?
19. Are electric scooters allowed in the building?
20. Who manages the community and how active are they in day-to-day operations?

Observations to make while on tour

1. What is the level of functioning of the current residents? Do they appear to be at a higher or lower level of functioning than you at this time? Take notice of your feelings about this.
2. How are meals served? Is it diner or buffet style? Is the wait staff courteous and tidy?
3. Take notice of the attitude and appearance of the staff and residents. Do they seem enthusiastic and content?
4. Is the community well kept or are there obvious signs of deferred maintenance?
5. Are the activity boards posted? Do they include things that may interest you?
6. What is the traffic like to and from the community?
7. If the community is licensed, be sure to check on its state inspection results.
8. Does the community smell good and appear clean and tidy both inside and out?
9. Did the staff members answer your questions knowledgeably and thoroughly?